Complain Management at SURGICAL STATE

SURGICAL STATE’s complaints management process includes established procedures for routing complaint information throughout all channels for quick resolution.

So that, Surgical State can manages customer services, customer expectations, and quality management systems. In addition to ensure that response to complaints are managed in a timely manner with a complete auditable process. For those incidents that cannot be resolved immediately, Enterprise Content Management System (ECMs) enables us to implement escalation processes that direct the issue to the right person in a timely manner.

Complaints processed in a timely and efficient manner. Continuous improvement and training utilized to ensure complaints are resolved promptly and courteously. Managing our customers' expectations realistically is Surgical State’s goal. This involves the careful examination of each complaint and a resolution offered on the basis of that analysis.

Complaints recorded and analyzed to ensure that our Complaint Management processes comply with our standard complain management policy. Processed complaints and handling procedures and systems are to be periodically reviewed to ensure optimum effectiveness and highlight any need for improvement.

With our company you will be working with a great team that has proven success working with small to large companies they will work closely with you and make sure the process is smooth and keep problems to a minimum level. Our customer support centre is always ready with professional staff to inform, aware and help customers in the best possible way. The SURGICAL STATE customer care team is always available to help you.

If you entail assistance with a technical support issue/complain, you can reach a solution consultant in one of three ways:

1. Send us an email to sales@surgicalstate.com, sales.isb@surgicalstate.com. In your email, please provide as much information as possible (i.e. a concise description of information, modification, problem, etc.). You will be contacted with 1st priority, as soon as possible.

2. Call us (working days) at 925.230.061.03, 925.158.163.68 during our regular hours of working which are as follows: Monday to Friday – 9:00am to 6:00pm PKT (+5:00, GMT).

3. Call us (Non-Working time/days) at 923.215.540.003 after business hours and on weekends for Emergency Support. Calls will be forwarded/linked to a Surgical State Solution Advisor who will assist you in the best possible way.

4. For general information visit the www.surgicalstate.com site and browse our knowledge-based profile for benevolent information.